Failure of MAVIC Kysrium rims-what to do next

big_den
big_den Posts: 13
edited May 2011 in Workshop
Hi

Out today on 1yr 350day old Orbea Onix on Mavic Kysrium Equip rims when I had a catesptrophic failure on the rear wheel. Picture attached! better rims? Thanks Big Den[/code]

Comments

  • rubbernekker
    rubbernekker Posts: 112
    Take it back to the shop where you bought it, with your proof of purchase. This is the normal form if you think it should be covered by the warranty.

    Not a common fault AFAIK.
  • sungod
    sungod Posts: 17,496
    ^^^this

    i think mavic service centres only talk to dealers

    i hapen to have the secret mavic coadz, so below are details of the uk one for if you get desperate, but go to your dealer first as that is who your contract is with

    UK Mavic Service Center
    Unit 9 Cambereley Business Center
    Bracebridge GU16 3BP
    Tel.: (+44) 01276 404 859
    Fax: (+44) 01276 212 55
    msc.uk@mavic.com
    my bike - faster than god's and twice as shiny
  • giant_man
    giant_man Posts: 6,878
    sungod wrote:
    ^^^this

    i think mavic service centres only talk to dealers

    i hapen to have the secret mavic coadz, so below are details of the uk one for if you get desperate, but go to your dealer first as that is who your contract is with

    UK Mavic Service Center
    Unit 9 Cambereley Business Center
    Bracebridge GU16 3BP
    Tel.: (+44) 01276 404 859
    Fax: (+44) 01276 212 55
    msc.uk@mavic.com
    That is correct, having just got replacement part for my Ksyrium SLs after waiting a few weeks ...
  • Zoom78
    Zoom78 Posts: 4
    I think the Orbea warranty covers components for 2 years so it may be worth contacting them.
  • Pokerface
    Pokerface Posts: 7,960
    I suspect they will call it 'wear and tear' after a year of riding, but it never hurts to ask. Good luck and hope it gets replaced.

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