Superstar are SUPERSTARS!!

reevie25

So, my first order from Supestar,
4 packs of Resin Pads for £17.99, I thought great, I can't go wrong here, so I placed the order (Sunday). They arived on Tuesday. I opened the packet to find 4 packs of 'Kevlar' pads, my initial thought was "Oh sh*t they've sent the wrong ones", but then I looked at the reciept, to find "none in stock, free upgrade". The pads are excelent and I've got something worth £35 for £18.... well done to superstar for excelent service! also a free packet of Haribo....

jay12

wow. thats what you call good customer service

Duffer

People slate superstar, but i've had nothing but good service from them.

Anonymous

i reall y like that, many companies would have told you to wait, i bet you cant wait to shop with them again?

it would certainly keep me coming back

reevie25

Well that was my first order, I will be using them again!

toby_winkler

Next time you order with them and receive the correct thing you will be very disappointed

Very nice of them to do that for you though, I think I heard about them doing this for someone else as well.

Just as a thought though, maybe they purposely do it if its your 1st order to encourage you to order with them again?

chedabob

The Superstar rep posted on the forum a couple of weeks back saying that the lead time for pads is like 6 weeks or something daft, and even with airmail shipping, they can't keep up with demand so they started sending out kevlar pads instead. They'll even let you return them used if you want the resin ones once they come back in stock.

I've not ordered from them yet, but they sound the mutts nuts.

popstar

Have ordered kevlar pads + pedals, fast delivery and free haribos for me. Will be shopping with them again.

mrfmilo

They've done that for me aswell

jamesbrckmn2

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Gazlar

they did that with my mate too, Ive been most impressed with superstar's service full stop