rear XT hub M775 bearing failure

I have Shimano XT wheels on my Merida 96 3000D bike. Unfortunately the bike is only a year old and the following problem has happened twice already! The Problem is that the bearings on the drive side keep on coming loose and destroying the axle. Thankfully I caught it this time. I took the freewheel/cassette of to give the bearings a service only to find 13 of them all bunched over on one side. According to the Shimano Tech sheet there should be 20 in there. As it was my LBS that built it after the last time I had imagined that they would have built it correctly using the right amount of BB and the right size. can anyone confirm the actual right amount and size of BB in the rear M775 XT hub please.
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Are you sure you have not dropped them into the hub body?
If they have rebuilt them wrong, they owe you.
VOODOO CANZO
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They are 3/16, 10 a side. Very strange.
VOODOO CANZO
Come and see me at https://www.facebook.com/biketyke/
Parktools :?:SheldonBrown
I have Mavic Crossmax SLR on the other bike and they have been superb for the last 3 years without them having to be removed and stripped once.
mine only has a cage on the drive side, and a new axle is about £25, mine are a tiny bit pitted, just changed the bearings, might get the wheel rebuilt, with the same new hub for £60 all in.