Ribble! Does anyone know what's going on???

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Comments

  • top_bhoy
    top_bhoy Posts: 1,424
    Bryan F wrote:
    trying to minimise others having the same problems with ribble.

    do you not realise that the massive faceless firms with terrible customer service are the reason the local bike shop is struggling.

    please do not degenerate a debate into name calling

    You're right, I've edited my post.

    However, spreading your frustrations across different threads and forums comes across as being vindictive and takes the edge of your complaint.
    Click here to view Top_Bhoys Pedal Force:
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  • Pokerface
    Pokerface Posts: 7,960
    Well - I've just emailed them regarding a faulty tyre. Not a huge issue, I know - but am curious to see if they get back to me and sort it out. Was advised by Vittoria UK to deal with them directly.

    I feel a good game of "pass the buck' coming on....
  • Slow Downcp
    Slow Downcp Posts: 3,041
    RedJohn wrote:
    Slow Downcp wrote:
    It's the usual probelm - if you want something at a good price, you sometimes have to wait. If you can't wait, buy from your LBS.

    Sorry, I hear this quoted so often about how wonderful your LBS is and you should use them all the time.

    I never said my LBS was wonderful - just making a point that you sometimes have to wait to get the best deal. If your LBS is shite, find another one.
    Carlsberg don't make cycle clothing, but if they did it would probably still not be as good as Assos
  • SgtFinaldo
    SgtFinaldo Posts: 54
    Surely all these problems have come to their attention?
    If they want to stay in business these basic rules of customer relationship have to improve.
    Must go faster.
  • Slow Downcp
    Slow Downcp Posts: 3,041
    SgtFinaldo wrote:
    Surely all these problems have come to their attention?
    If they want to stay in business these basic rules of customer relationship have to improve.

    It depends how many satisfied customers they have compared to unsatisfied. I think everyone on the forum pretty much knows that Ribble aren't the most customer friendly or quickest online retailer, but they are cheap. How many threads need to be started to say the same thing, and how many times would the whingers post about good service?
    Carlsberg don't make cycle clothing, but if they did it would probably still not be as good as Assos
  • a_n_t
    a_n_t Posts: 2,011
    Bryan F wrote:
    do you not realise that the massive faceless firms with terrible customer service are the reason the local bike shop is struggling.


    oh the irony! :roll:
    Manchester wheelers

    PB's
    10m 20:21 2014
    25m 53:18 20:13
    50m 1:57:12 2013
    100m Yeah right.
  • andyp
    andyp Posts: 10,629
    I'm glad it wasn't just me who'd spotted that a_n_t.
  • RedJohn
    RedJohn Posts: 272
    Slow Downcp wrote:
    RedJohn wrote:
    Slow Downcp wrote:
    It's the usual probelm - if you want something at a good price, you sometimes have to wait. If you can't wait, buy from your LBS.

    Sorry, I hear this quoted so often about how wonderful your LBS is and you should use them all the time.

    I never said my LBS was wonderful - just making a point that you sometimes have to wait to get the best deal. If your LBS is shite, find another one.

    You're right, of course, you didn't say that. I was reacting out of crossness :-)
    I have found other BS, although a lot less L unfortunately ;-)
  • CheeseyJoe
    CheeseyJoe Posts: 95
    Slow Downcp wrote:
    how many times would the whingers post about good service?

    Good service should be expected, and there shouldn't be any need for what should be the norm to get posts on a forum.

    Exceptional good service does happen, and should be rewarded with a mention.
  • joewhitebaby
    joewhitebaby Posts: 28
    a_n_t wrote:
    joewhitebaby wrote:
    when I receive my frame it will be immediately re-sprayed as a "ROURKE" frame by the single best bike shop in the country.


    if they're that good why are you ordering a frame from Ribble then?

    Basically Rourkies couldn't get me the frame I was after. This particularly frame often retails at £2000+ when branded as a Casati or Guerciotti. Since I can buy one and re-spray it for half that price, I am getting a bargain.
    I won't complain too much about Ribble as they are one of the biggest online retailers and must have to cope with huge volume of orders. They did ring me up earlier today to advise I need a specific headset for this frame so I have bought one from them over the phone as the discounted it for me. The guy I spoke to was polite and knew what he was talking about, so clearly there are some people at Ribble who know about bikes.
  • andylav
    andylav Posts: 308
    Joe

    Can you advise where you are getting your Scuro re-painted please ?

    Been thinking of doing likewise - buying the Scuro RS and applying Dedacciai decals in place of the Ribble ones at a minimum but I do have a paint scheme in mind that I would much prefer to have done but don't have access to a good painter that I would be comfortable giving a frame of this value to work on (used to get frames sprayed by Terry Dolan but he no longer does customer re-sprays and the one quote I got from Atlantic Boulevard was eye-wateringly expensive).

    Be interested to know who would be doing yours, what sort of money it would costa nd what the finished result looks like.

    Cheers
  • joewhitebaby
    joewhitebaby Posts: 28
    Andy, check your messages, I've sent you some info on who to talk to.
    Hope this helps.
    Joe

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