Crack in frame response..
Dear Tommie,
We are sorry to learn about this misadventure. We would also ask you
to stop using the frame to avoid any injury. As you certainly know the
warranty period is now expired and Marples is no longer distributing
Argon 18 products. Still, can you send us a detailed picture of your
frame ?
Thank you,
Best regards,
Bruno Paradis
Argon 18
info@argon18bike.com
Tel 514-271-2992
Fax 514-271-0423
Hi, i bought a argon 18 plutonium 02 medium white frame, in 2004 from
marples imports , i have now seen a crack on the seat tube nearly all
the way round approx 1 inch under the front mech clip, where the frame
label is near the front it is thicker, i went to see barry marples
this morning and he told me to contact you and stop riding the bike,
could you advice, i like the bike and do not want to change thanks
Tommie, i will try and send photos ASAP
Please see e-mail i got back from argon, are they tellling me they can't help me or that after photos they might ? lf not i have pedal cycle cover on my contents insurance , will they pay if so would they pay the amount i've covered it for any advice would be appreciated thanks T.C
No virus found in this incoming message.
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Version: 8.0.173 / Virus Database: 270.8.6/1766 - Release Date: 11/4/2008 8:26 AM
We are sorry to learn about this misadventure. We would also ask you
to stop using the frame to avoid any injury. As you certainly know the
warranty period is now expired and Marples is no longer distributing
Argon 18 products. Still, can you send us a detailed picture of your
frame ?
Thank you,
Best regards,
Bruno Paradis
Argon 18
info@argon18bike.com
Tel 514-271-2992
Fax 514-271-0423
Hi, i bought a argon 18 plutonium 02 medium white frame, in 2004 from
marples imports , i have now seen a crack on the seat tube nearly all
the way round approx 1 inch under the front mech clip, where the frame
label is near the front it is thicker, i went to see barry marples
this morning and he told me to contact you and stop riding the bike,
could you advice, i like the bike and do not want to change thanks
Tommie, i will try and send photos ASAP
Please see e-mail i got back from argon, are they tellling me they can't help me or that after photos they might ? lf not i have pedal cycle cover on my contents insurance , will they pay if so would they pay the amount i've covered it for any advice would be appreciated thanks T.C
No virus found in this incoming message.
Checked by AVG - http://www.avg.com
Version: 8.0.173 / Virus Database: 270.8.6/1766 - Release Date: 11/4/2008 8:26 AM
0
Comments
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That sounds as if they may help if the crack is due to a frame fault. Send them photos as they ask and see what their response is. They are a reputable company and will probably help. Their reply sounds very reasonable.
As regards your insurance It will not cover it unless it is accident damage. If it was accident damage you would need to have insured the bike for its full value. If you did not then the best you could hope for is a percentage based on the frame value relative to the whole bike. They could also not pay at all as you were under insured. Also if it is accident damage Argon will not be interested.0 -
Get some pics over to them. My Argon 18 Platinum has been fine over the last 5 years, sorry to hear about yours.0