Big yay for Scott UK

RichardFcp

A few weeks back I broke a wheel spoke on my Scott road bike and took it into the lbs for repair. For some reason that I still don't understand, it proved impossible to find a replacement spoke for this wheel either through Shimano, Madison or any other supplier in this country. Not quite believing the lbs, I tried ringing round a few places and found the same thing. It was looking like a new set of wheels was going to be necessary which was money I didn't really want to spend.

I then went along to the Cycleshow at Earl's Court and had a harangue at one of the reps on the Scott stand. She introduced me to one of their warranty guys who happened to be there that day and I explained the problem. He asked me to email him with my details, which I thought was a polite way of getting me out of his way, but I did so anyway. A few days later, a brand new wheel from Scott turned up at my place foc.

So I'm a very happy bunny and that's a very big thumbs up from me for Scott and their customer service division.

BigJimmyB

Nice.

That's great service and the kind they certainly weren't obliged to provide.

There are some big names out there I have been to for spares/repairs, but have been fobbed off, so you've had a veritable result.

hammerite

It's always good to hear of large companies goign above and beyond the service they really had too.

Garmin have been good like that in the past. I know quite a few people who had problems with their forerunners (including some who were just out of their warranty period). On sending their units back to Garmin expecting them to be repaired they were just sent a replacement out straight away, no questions.